The information in this article applies to:
SYMPTOMSIf you print envelopes using a manual feed on an Okidata OL-800 with Word 2.x or 6.0 for Windows, you will get the error message "envelope (COM) tray1 request" on the printer. CAUSEThe printer driver does not enumerate the manual feed, therefore, it does not have manual feed functionality. Word 2.x and 6.0 default to tray 1 for envelopes since the driver doesn't list a manual feed option. WORKAROUNDWord 6.0Change the envelope feed method to Envelope by following these steps:
Word 2.xIn Word 2.x for Windows, choose Options from the Tools menu, choose the Print category, and check to be sure "Printer's Envelope Feeder has been Installed" is selected. This option is the equivalent of selecting the Envelope feed as described above for Word 6.0.Additional query words: 2.0 6.0 word6 winword2 winword
Keywords : kbprint kbenvelope |
Last Reviewed: December 23, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |