The information in this article applies to:
SYMPTOMSAn hourglass pointer may appear and your computer may hang (stop responding) if you choose the Address button in a New Message window after you start Lotus CC:Mail version 2.0 using the Send command on the File menu in Word for Windows. If you then press CTRL+ALT+DEL, Windows displays the following error message:
CAUSE
Your computer hangs because the Lotus CC:Mail file VIM.DLL conflicts with
the MAPIVIM.DLL file supplied with Word.
WORKAROUND
To prevent this error from occurring, you must use a MAPIVIM.DLL file whose
version is 1.0.0.63 or later, with a file date of 1/14/94 or later. This
file is included with the following programs:
Q112730 XL5: AppNote: MAPI-to-VIM Translation .DLL MAPIVIM.DLLOnce you have downloaded the new MAPIVIM.DLL file, copy it to your WINDOWS\SYSTEM folder and then restart Microsoft Windows to start using the new file. STATUSMicrosoft has confirmed this to be a problem in Word for Windows. This problem was corrected in versions 6.0a and later of Word for Windows. MORE INFORMATIONIf you have the version of MAPIVIM.DLL that shipped with the U.S. domestic version of Microsoft Excel 5.0 or with Word 6.0, you can prevent Word from trying to retrieve the address list by adding the line
to the [Mail] section of your WIN.INI file.
The CC:Mail products included here are manufactured by Lotus Development, vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. To obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm Additional query words: 6.0 hang hung crash crashed locks locked frozen freezes crashing quit quits stopped email e-mail ccmail custsales word6 third party winword
Keywords : kb3rdparty |
Last Reviewed: October 13, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |