The information in this article applies to:
SYMPTOMSIf you are running under a beta (prerelease) version of Microsoft Windows version 3.1, the following error message may occur when you start Word for Windows:
CAUSEWord 6.0 is designed to run properly on the retail release of Windows 3.1; Microsoft cannot guarantee the functionality of Word running under a beta build of Windows. RESOLUTIONTo determine whether you are running a beta version of Windows 3.1, switch to Windows Program Manager and choose About Program Manager from the Help menu. "Version 3.1" should display in the dialog box. If there is a period and any numbers following "3.1," you are running a beta version of Windows. Microsoft has received reports of this problem from customers running the following beta versions: 3.1.068To resolve the problem, obtain the retail version of Windows 3.1. To obtain new or updated Microsoft products, call Microsoft End User Sales at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm Additional query words: 6.0 win31 gpf general protection excel word6 winword powerpt w_office custserve
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Last Reviewed: December 28, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |