The information in this article applies to:
SYMPTOMS
If Norton Desktop version 3.0 for Windows is installed, Word versions 2.x
and 6.0 for Windows may save documents in an incorrect foreign file format.
For example, if you specify the WordPerfect 5.1 format in Word's File Save
As dialog box, Word may actually save the file to the WordStar file format
or another undesired format.
CAUSENorton Desktop for Windows (NDW) adds FileOpen, FileSave, and FileSaveAs macros to Word for Windows. The FileSave and FileSaveAs macros incorrectly define the text converter order, which results in files being saved in a format different than the one selected. STATUSNorton has a correction for this problem. The file NDW3UP.EXE is available from the Symantec BBS, the Norton CIS forum or Norton can be contacted at:
RESOLUTIONTo restore Word's functionality, choose one of the three following actions: Method 1Rename or delete the FileSave and FileSaveAs macros installed by Norton Desktop for Windows. This method maintains Norton's added functionality for the FileOpen command.Word 6.0 Rename or delete the FileSave or FileSaveAs macros following the directions on pages 752-754 of the Word user[ASCII 146]s guide. Word 2.x From the Tools menu, choose Macro. In the resulting dialog box, select the global FileSave macro and choose the Delete or the Rename button. Perform the same action again for the FileSaveAs macro. Method 2Disable Norton's FileAssist for Word for Windows. This method disables all of Norton's FileAssist added functionality for Word for Windows only. Word 6.0 Choose the Config button in Word's File Save As dialog box. Clear the "FileAssist Enabled for Winword" check box and choose the OK button. Choose the Yes button in the FileAssist informational dialog box that displays next.Word 2.x Choose the Config button in Word's File Save As dialog box . Clear the "FileAssist Enabled for Msword" check box and choose the OK button. Choose the Yes button in the FileAssist informational dialog box that displays next. Application level settings such as this can be overridden by settings in the Norton Control Center. Verify that the "Override Application-level Settings" check box is not selected. Method 3Disable FileAssist for all applications.From the Norton Desktop Applications group, start the Control Center by double-clicking the Control Center icon. Choose the Defaults button. In the resulting dialog box, select FileAssist in the Categories box. Clear the Enable FileAssist check box and choose the OK button. MORE INFORMATION
Norton Desktop version 3.0 for Windows contains a utility called
FileAssist, which enhances the functionality of the File Open, File Save,
and File Save As commands. FileAssist adds options for all applications
that use COMMDLG.DLL to implement these commands.
Symantec Corporation Additional query words: winword2 2.00a 2.00a-CD 2.00b 2.00c word6 winword 6.00c wrong text conversion convert corrupt file save as assist
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Last Reviewed: December 23, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |