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SYMPTOMSIn a Word for Windows document with a routing slip attached, you may receive a "General Mail Failure" error message when you choose the Address button in the File Routing Slip dialog box. When this error message appears, you cannot use Word to route your document. CAUSEThe "General Mail Failure" error message appears if the routing slip was added from a computer using an electronic mail (email) system over a mail gateway. Word does not check the validity of the names on the To list, so when the email systems are not the same, the operation stops. STATUSMicrosoft has confirmed this to be a problem in Word for Windows. This problem was corrected in versions 6.0a and later of Word for Windows. MORE INFORMATIONTo obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact the Microsoft subsidiary for your area. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm REFERENCES"Microsoft Word User's Guide," version 6.0, pages 551, 562-564, 673-675 Additional query words: cc:mail mapi msmail vim e-mail word6 winword ccmail officeinterop custsales
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Last Reviewed: November 3, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |