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SYMPTOMSIn Word for Windows, when you choose the Send or Add Routing Slip command from the File menu, a "General Mail Failure" may occur. When this happens, you cannot use Word to send your document via electronic mail. CAUSEThe General Mail Failure occurs if there is more than one copy of MAPI.DLL on your computer. There should be only one MAPI.DLL file, located in the <WINDOWS>\SYSTEM subdirectory. -or-The MAPI.DLL is damaged or corrupted. RESOLUTIONRemove all copies of MAPI.DLL except the one in your <WINDOWS>\SYSTEM subdirectory. -or-Reinstall the MAPI.DLL. Additional query words: 6.00a email e-mail msmail word6 winword
Keywords : kbinterop |
Last Reviewed: October 18, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |