The information in this article applies to:
SYMPTOMSWhen you are editing a master document and its subdocuments, the following errors may occur when you save the master document in Word for Windows: Case 1: Disk is Full or Write-ProtectedNote: The save operation will fail and sometimes one or more of your subdocuments may be deleted. Case 2: Insufficient Memory
Case 3: Error Message on Novell network
CAUSECase 1: Maximum Number of Files or Filesize ExceededThe maximum file size and number of subdocuments in a master document varies depending on your computer and how much memory is available. Generally, a master document cannot contain more than 20 subdocuments, even though the "Microsoft Word User's Guide" states on page 534 that the maximum size of the master document plus its subdocuments is 32 MB and 80 subdocuments.These limits relate directly to the number of available Windows file handles. The Case 1 errors occur when the supply of available Windows file handles is exhausted. When either Case 1 error occurs, Word does not complete the Save operation. Word begins the Save operation by renaming the subdocuments to temporary (.TMP) filenames, but when the Save operation fails, Word may not rename one or more of the subdocument .TMP files back to the original document name (normally, Word renames the .TMP files back to the original document name once the Save operation is complete). When you quit Word, some of the .TMP files may be deleted, which means some subdocuments may be erased. IMPORTANT: This problem occurs due to a Windows system file handle limitation. This problem may not occur in Word 6.0 for other operating systems, such as Word 6.0 for the Macintosh or Word 6.0 for Windows NT. For additional information concerning Word 6.0 for the Macintosh, please see the following article in the Microsoft Knowledge Base: Q131843 "Too Many Subdocuments Open" in a MacWord 6.0 Master DocumentThe following operations and conditions consume Windows file handles:
Case 2: Out of System ResourcesThe Case 2 error occurs if Word runs out of allotted system resources during the save operation. If you choose Yes, Word saves the contents of the document as RESCUE.DOC, but it is a normal Word document instead of a master document. If you choose the Continue button, you may have insufficient resources to save any of your work. If you choose No, Word closes the file and discards the unsaved changes.Case 3: Novell NetworkThe Novell 32-bit client is out-of-date or damaged.WORKAROUNDCase 1: Save your Master Document in the RTF FormatTo save your master document after the errors occur, choose Save As from the File menu and select Rich Text Format (RTF) in the File Save As Type list.Case 1 is partially fixed in Word 6.0c for Windows. In Word 6.0c, a master document may still exhaust the supply of available Windows file handles. However, when you save, Word 6.0c checks the number of available file handles as it performs the save and displays an error message if it cannot save the next subdocument due to insufficient available file handles. Word then asks if you want to collapse some of the subdocuments into the master document. (This is the same as choosing the Remove Subdocument button on the Master Document toolbar.) If you choose Yes, Word collapses subdocuments into the master document until enough file handles are available to save the master document and the remaining subdocuments. By moving the contents of some subdocuments to the master document, Word 6.0c prevents the loss of subdocuments that may occur in Word 6.0 and 6.0a. For information about obtaining Word 6.0c, please see the following article(s) in the Microsoft Knowledge Base: Q120573 Word 6.0c for Windows: List of Fixed Problems Case 2: Recover Your WorkUse one of the following methods to recover your work after the Case 2 error occurs:
Case 3: Upgrade the Novell ClientUpgrade the Novell 32-bit client, or use Microsoft's Netware client in Windows 95.TROUBLESHOOTINGUse one or more of the following suggestions to avoid these master document problems in the future:
Q120573 Word 6.0c for Windows: List of Fixed Problems REFERENCES"Microsoft Word User's Guide," version 6.0, pages 534-542 Additional query words: 6.00a 6.00c subdocument subdocs subdoc winword rescued disappears disappeared gone deleted deletes missing word6 documents 7.00 7.00a word7 word95
Keywords : kbformat |
Last Reviewed: September 21, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |