HP DeskJet Drag-and-Drop Prints in Courier with Norton Desktop

ID: Q114430

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a

SYMPTOMS

When you drag and drop a Word 6.0 document onto the Hewlett-Packard (HP) DeskJet Printer icon to print it, the document prints in a monospaced (Courier) font. This problem occurs if you installed the HP DeskJet printer driver version 3.1 (DESKJETC.DRV), the universal printer driver version 3.1.4 (UNIDRV.DLL), and Norton Desktop for Windows version 2.2.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Print the document from within Word for Windows by opening the file, and then choosing Print from the File menu (or clicking the Print icon on the toolbar).

The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00a dj500c dj550c dj560c word6 winword

Keywords : kbprint
Version : WINDOWS:6.0,6.0a
Platform : WINDOWS
Issue type :