GP Fault in EXCEL.EXE Opening Word Document

ID: Q115864

The information in this article applies to:
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Word for Windows 95, version 7.0
  • Microsoft Excel for Windows, version 5.0

SYMPTOMS

A general protection (GP) fault may occur when you open a Word for Windows document that contains a linked Microsoft Excel graph if Delrina WinFax Pro version 4.0 is installed on your computer.


CAUSE

The GP fault occurs if the Microsoft Excel 4.0 macrosheet, named MSEXCEL4.XLM, exists in your Microsoft Excel XLSTART subdirectory. MSEXCEL4.XLM is a file that WinFax Pro version 3.0 installs.


STATUS

Delrina has confirmed this to be a problem with WinFax Pro 4.0. For more information, contact Delrina WinFax Pro 4.0 product support at (416) 443-4390.

Delrina recommends that you do the following to avoid the GP fault in Microsoft Excel:

  1. Remove the MSEXCEL4.XLM file from your Microsoft Excel XLSTART subdirectory.


  2. Copy the MSEXCEL5.XLS file from your WinFax Pro 4.0 program directory to your Microsoft Excel XLSTART subdirectory. MSEXCEL5.XLS appears in the WinFax Pro 4.0 program directory if you installed the Microsoft Excel macros when you installed WinFax Pro.


The WinFax Pro products included here are manufactured by Delrina, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 6.00a thirdparty 6.00c word95 word7 word6 winword third party officeinterop

Keywords : kbprint
Version : WINDOWS:5.0,6.0,6.0a,6.0c,7.0
Platform : WINDOWS
Issue type :


Last Reviewed: December 29, 1999
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