Word 2.0 Help, Getting Started Hangs If Word 6.0 Is Running

• Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SYMPTOMS

When running Word version 6.0 or 6.0a and version 2.0x at the same time, if you choose Getting Started from the Word 2.0x Help menu, your machine may hang (stop responding).

In some cases, you may receive the following error, allowing you to cancel out of Getting Started.

This is taking longer than expected, do you wish to continue waiting?

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. #1021, active

WORKAROUND

Close Word 6.0 before running Getting Started from Word 2.0.

Additional query words:

Keywords : kbhelp
Version : WINDOWS:2.0,2.0a,2.0a-CD,2.0b,2.0c,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :