The information in this article applies to:
SYMPTOMSMicrosoft Word for Windows Setup repeatedly prompts for Disk 2, even though the correct disk is in the floppy disk drive. CAUSEThis problem can occur when you have Helix Netroom installed. The Multimedia Cloaking option of Netroom causes a memory conflict with Setup. STATUSMicrosoft has confirmed this to be a problem in Microsoft Word versions 6.0, 6.0a, and 6.0c for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. RESOLUTIONTo correct this problem, temporarily disable the Multimedia Cloaking option that Netroom installs in the AUTOEXEC.BAT file. The lines appear similar to the following:
-or-
Type rem preceding each line and then
reboot you computer. The lines should appear similar to the following:
-or-
Now you should be able to install Word correctly. After you have installed
Word has been installed, you can remove the REM statements from the
AUTOEXEC.BAT file to re-enable Multimedia Cloaking. Multimedia Cloaking
affects the Setup portion of Word only.
MORE INFORMATIONFor additional information on related causes for this error, please see the following articles in the Microsoft Knowledge Base: Q79207 WinWord Setup Fails on Disk 2; Cannot Do DIR on 2nd DiskThe Helix Netroom product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: winword network setup helix MM word6 multimedia cloaking
Keywords : kbnetwork kbsetup |
Last Reviewed: December 29, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |