HTML Document Appears Blank After Opening

ID: Q126042

The information in this article applies to:

Microsoft Internet Assistant for Word, versions 1.0, 1.0z
Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

When you open an HTML document, it converts to an empty document.

CAUSE

Case 1: The Startup-Path statement in the [Microsoft Word] section of the WINWORD6.INI file includes a trailing backslash (\) at the end of the path, or the Startup-Path statement is not in the WINWORD6.INI file. For example:


           Startup-Path=c:\msoffice\winword\startup\

Case 2: The command line for Word contains an /a switch. For example:


           C:\WINWORD\WINWORD.EXE /a

The /a switch is use to start Word without any templates or add- ins.

Case 3: The shareware product WordWare installs an AutoOpen macro in Normal.dot that causes an HTML document to open as a blank document.

STATUS

Microsoft has confirmed this to be a problem in Internet Assistant for Word for Windows versions 1.0, and 1.0z. This problem was corrected in Internet Assistant version 2.0 for Word for Windows 95.

RESOLUTION

Case 1: Edit the WINWORD6.INI file, and remove the trailing backslash or add the correct statement so that the Startup-Path statement looks like this:


           Startup-Path=c:\msoffice\winword\startup

Case 2: Remove the /a switch from the command line.

Case 3: Use the Organizer to rename the AutoOpen macro.

Additional query words: iaword winword Internet ia word6 assistant blank empty gone nothing auto open

Keywords : kbwdinternet
Version : WINDOWS:1.0,1.0z,6.0a,6.0c
Platform : WINDOWS
Issue type :