Internet Asst: Error Message When Using HTML Template

ID: Q126167

The information in this article applies to:
  • Microsoft Internet Assistant for Word, versions 1.0, 1.0z, 2.0
  • Microsoft Word for Windows, versions 6.0a, 6.0c
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word for Windows NT, version 6.0

SYMPTOMS

You receive error messages such as WordBasic Error 124, "Unknown Command, Subroutine, or Function", each time you try to execute an Internet Assistant command while using the HTML template.


SUMMARY

CAUSE 1

Internet Assistant Setup installed all of the files in the Word for Windows program directory (C:\WINWORD or C:\MSOFFICE\WINWORD) instead of the correct directories.

If installing Internet Assistant version 1. 0, this problem occurred because your WINWORD6.INI file is missing, damaged, or does not contain valid paths to file locations. For Internet Assistant version 2.0, the registry must be updated to point to valid file locations.

RESOLUTION

To correctly install Internet Assistant for Word, do the following:

  1. Run Internet Assistant Setup to remove all components of Internet Assistant for Word.


  2. Internet Assistant Version 1.0

    a. Using a text editor such as Notepad, edit the WINWORD6.INI file and specify the correct paths for your files. For example: 
    
      [Microsoft Word]
      USER-DOT-PATH=C:\WINWORD\TEMPLATE
      PROGRAMDIR=C:\WINWORD
      STARTUP-PATH=C:\WINWORD\STARTUP

    Internet Assistant Version 2.0

    a. Start Word and go to Tools, Options, File Locations and modify the directories to point to valid file locations.

    For example: 
    
         Documents = c:\msoffice\winword
         User Templates = c:\msoffice\templates
         Startup = c:\msoffice\winword\startup


  3. Run Setup again to install Internet Assistant for Word.


CAUSE 2

In Word for Windows 6.0, 6.0a, 6.0c, the checkbox for WORDHTML.WLL has been cleared or in Word for Windows 7.0, 7.0a,.the checkbox for WIAHTM32.WLL has been cleared

RESOLUTION

From the File menu choose Templates and select the WORDHTML.WLL for Word for Windows 6.x or select the WIAHTM32.WLL for Word for Windows 7.x checkbox.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:
Q152767 IA: Word Could Not Load This Add-In Program or Wordbasic Err:

Additional query words: iaword winword setup directory subdirectory install installed incorrect path file location ia word6 word7 word95

Keywords : kbsetup kbhtml kbwdinternet
Version : WINDOWS:1.0,1.0z,2.0,6.0a,6.0c,7.0,7.0a; winnt:6.0
Platform : WINDOWS winnt
Issue type :


Last Reviewed: December 29, 1999
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