"Call to Undefined Dynalink" After Internet Assistant Setup

ID: Q128507

The information in this article applies to:

Microsoft Internet Assistant for Word, version 1.0
Microsoft Word for Windows, versions 6.0a, 6.0c
Microsoft Excel for Windows, version 5.0
Microsoft PowerPoint for Windows, version 4.0

SYMPTOMS

After you install Internet Assistant, you may receive the following error message when you start any Office program:

Call to undefined dynalink

CAUSE

There are two possible causes of this error:

Cause 1

Microsoft Office Manager was active during installation.

If this is the case, you also will receive a message during setup that COMPOBJ.DLL and STORAGE.DLL were in use and could not be written. As a result, two of the .DLL files, COMPOBJ.DLL and STORAGE.DLL, are not updated during setup. Because these two files will have earlier dates than the other OLE version 2.0 files, other products that use the same files are affected and will give error messages.

Cause 2

Another program may have installed its own versions of the OLE 2.0 files.

These files may be incompatible with Internet Assistant or Office applications. The OLE version 2.0 files are

OLE2CONV.DLL
OLE2DISP.DLL
OLE2NLS.DLL
COMPOBJ.DLL
STORAGE.DLL

and are located in the Windows\System folder.

RESOLUTION

Method 1

If Microsoft Office Manager was active during installation, turn off Microsoft Office Manager and reinstall Internet Assistant for Word.

Method 2

If Another program may have installed its own versions of the OLE 2.0 files, use the following steps:

Exit from all OLE 2.0 applications (such as any of the products listed at the beginning of this article).

Rename the following files from the Windows\System folder (give the files the name "<filename>.XLL"):

OLE2CONV.DLL
OLE2DISP.DLL
OLE2NLS.DLL
COMPOBJ.DLL
STORAGE.DLL

Use the appropriate Setup icon (Maintenance Mode), to reinstall any of the products named at the beginning of this article. This will recopy the appropriate files to the Windows\System subdirectory.

MORE INFORMATION

Programs that may install other versions of the .DLL files described in Cause 2 include:

Announcements 4.0 by Parsons Technology
Claris Works version 3.0
CorelDraw
InternetWorks Lite by BookLink Technologies
Maplinks 3.0h
Micro Cook Book v5.0 by PinPoint Publishing
Netscape
Slip.Net Internet Launcher
Global Network Navigator

BookLink Technologies also distributes full versions of InternetWorks. Some beta versions of InternetWorks may write over the OLE 2.0 files.

Additional query words: 1.0 2.0 5.0 6.0 iaword light winword ia html word6

Keywords : kbole kbsetup kbwdinternet
Version : WINDOWS:1.0,4.0,5.0,6.0a,6.0c
Platform : WINDOWS
Issue type :