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SYMPTOMSWhen you choose Print To File in Word, you will get a general protection fault (GP fault) error in module KRNL386.EXE. This error occurs when you print to one of the following printers using the Hewlett-Packard (HP) HPPCL5E.DRV printer driver version 31.V1.30: HP LaserJet 4 Plus/4M Plus STATUSMicrosoft has confirmed this to be a problem in the HP printer driver HPPCL5E.DRV version 31.v1.30. This problem was corrected in the HPPCL5E.DRV printer driver versions 31.V1.35 and 31.V1.50. RESOLUTIONUpdate your printer driver. Additional query words: 6.0 word6 print gpf krnl386.exe file hp error hppcl5e.drv general protection fault gp winword
Keywords : kbprint |
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