General Protection Fault in Module KRNL386.EXE

ID: Q139780


The information in this article applies to:
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Windows versions 3.1, 3.11
  • Microsoft Windows for Workgroups version 3.11


SYMPTOMS

When you choose Print To File in Word, you will get a general protection fault (GP fault) error in module KRNL386.EXE. This error occurs when you print to one of the following printers using the Hewlett-Packard (HP) HPPCL5E.DRV printer driver version 31.V1.30:

HP LaserJet 4 Plus/4M Plus
HP LaserJet 4/4M
HP LaserJet 4L
HP LaserJet 4ML
HP LaserJet 4P/4MP
HP LaserJet 4Si/4Si MX


STATUS

Microsoft has confirmed this to be a problem in the HP printer driver HPPCL5E.DRV version 31.v1.30. This problem was corrected in the HPPCL5E.DRV printer driver versions 31.V1.35 and 31.V1.50.


RESOLUTION

Update your printer driver.

Additional query words: 6.0 word6 print gpf krnl386.exe file hp error hppcl5e.drv general protection fault gp winword

Keywords : kbprint
Version : WINDOWS:3.1,3.11,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :


Last Reviewed: September 21, 1999
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