IA Setup Error Installing to Workstation Installation of Word

• Microsoft Internet Assistant for Word, versions 2.0, 2.0z, 2.02b, 2.03z, 2.04z
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word for Windows NT, version 6.0

SYMPTOMS

When you install Internet Assistant 2.0 - 2.04z to a workstation installation of Word, you receive one of the following error messages:

Word for Windows 95

Setup could not create the folder:
"\\<path to server installation>\ISGDI32.DLL"

Word for Windows NT

Setup could not open the file:
"\\<path to server installation>\ISGDI32.DLL"

CAUSE

The Isgdi32.dll file is not able to install to the server location that contains the Winword.exe program file. This file will need to be copied to the server manually.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

When you get one of the error messages listed in the Symptoms section, click the Ignore button. When Setup is completed, copy the Isgdi32.dll file into the directory on the server where the shared Winword.exe file is located, using one of the following methods:

Method 1:

If you have access to a personal computer that has a local installation of Word, install Internet Assistant on this computer, and then copy the Isgdi32.dll file from the local installation to the shared directory on the network where you installed Winword.exe.

If you don't have access to a local installation of Word, use the following steps to manually extract the file from the Ia1.cab file. (This file is part of the self-extracting archive.)

1. Start Internet Assistant setup. When prompted to select the installation type, minimize the Setup program and search the hard disk for the Ia1.cab file. Copy this file to another folder (subdirectory).



2. Maximize Internet Assistant Setup, and then click the Exit Setup button.



3. Extract the Isgdi32.dll file from the Ia1.cab file. To extract this file from drive A to C:\Windows\Temp, for example, use the Windows 95 Extract.exe file. To do this, click Start on the Windows Taskbar, point to Run and type the following command in the Open box:

   extract a:\ia1.cab isgdi32.dll /l c:\windows\temp




4. Copy the extracted file, Isgdi32.dll, to the network server directory that contains the Winword.exe file.

Once this file is on the network server, subsequent workstation installations of Internet Assistant will be successful.

Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

This .dll file is used to export pictures when you convert a Word document to HTML format and select Save Pictures. If this .dll is not installed on the server, you get the following error messages:

Microsoft Word Err = 1406
The disk is full or too many files are open.

Wordbasic Err = 23
Cannot Write to Disk.

Additional query words: hypertext markup language iaword dll saving word7 word95 ISGDI32 fail fails work station network installation installing failing error message

Keywords : kbsetup kbwdinternet
Version : WINDOWS:2.0,2.02b,2.03z,2.04z,2.0z,7.0,7.0a; winnt:6.0
Platform : WINDOWS winnt
Issue type :