Can't Print Document Containing Inline Picture (NT 4.0)

ID: Q163548

The information in this article applies to:

Microsoft Word 97 for Windows
Microsoft Office 97 for Windows
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

When you print a Word 97 document that contains a picture to a Hewlett Packard (HP) LaserJet 4 or 4MP printer, the following problems may occur:

If you print to a network printer, the network server may hang.

-or-

If you printing to a local printer, the local computer may hang.

CAUSE

This problem occurs when the document contains an inline picture (the "Float over text" option has been disabled).

RESOLUTION

To resolve this problem, install Windows NT, version 4.0, Service Pack 2.

For more information on obtaining and installing the Microsoft Windows NT 4.0 Service Pack 2, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain Windows NT Version 4.0 U.S. Service Pack

To temporarily work around this problem, select the Float Over Text option before you insert the picture.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT, version 4.0. This problem was corrected in Microsoft Windows NT, version 4.0, Service Pack 2.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q159723 OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0

Q156444 OFF97: Service Pack Requirements for Windows NT Workstation

Additional query words: 4.0 8.0 word8 word97

Keywords : kbprint kbualink97
Version : WINDOWS:97; winnt:4.0
Platform : WINDOWS winnt
Issue type :