The information in this article applies to:
SYMPTOMSWhen you use a password protected file with Direct Mail Manager, you may not receive the results you expect. Case 1When you try to open a password protected address list in Direct Mail Manager, you may receive either an error message, the address list won't open, or you get unusual behavior.NOTE: This article discusses password protected address lists from Word 97, Access 97 and Excel 97. Case 2When you try to open a Word address list that is protected for comments or forms, you receive an error message and cannot import your address list into Direct Mail Manager.WORKAROUNDRemove the password or document protection from your address list file before you open it in Direct Mail Manager. MORE INFORMATIONWord 97Password Protected Address List:When you open a password protected Word document in Direct Mail Manager, a Word session will start and prompt you for the password for the file. To continue with Direct Mail Manager after entering the password, you must switch back to Direct Mail Manager by clicking the Direct Mail Manager button on the Windows taskbar. When you click Next to import your address list records, the Word session will end and the Direct Mail Manager process will continue as usual. NOTE: If you exit the Word session after typing the password for the address list, you will quit the Word session and Direct Mail Manager. If you type an incorrect password to open the address list, the following error message will be displayed: To continue, click OK to close the error message and then click Next in Direct Mail Manager to open the address list. A Word session will start up and Word will again prompt you for the address list password. Type in the correct password and click OK. Address List Protected for Comments When you open an address list in Direct Mail Manager that has been protected for Comments, you will receive the following error message: When you click OK to close the error message, you can then select a different address list. Address List Protected for Forms When you open an address list in Direct Mail Manager that has been protected for Forms, you will receive the following error message: When you click OK to close the error message, you can then select a different address list. Access 97When you try to open a password protected Access database file in Direct Mail Manager, the following error message will appear:When you click OK to close the error message, you can then select a different address list. Excel 97When you try to open a password protected Excel worksheet in Direct Mail Manager, the following error message will appear:When you click OK to close the error message, you can then select a different address list. Additional query words:
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