WD: Can't Print Multiple Copies from Word

ID: Q187702

The information in this article applies to:
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Word for Windows NT, version 6.0
  • Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

In Microsoft Word, you cannot print multiple copies of your document when you print to any of the following printers:

  • Brother 4500 ML Laser


  • Brother HL 960


  • Brother HL630


  • Brother HL640


  • Epson Stylus 600 Inkjet Color


  • Hewlett-Packard DeskJet 1200C, Hewlett-Packard 1600 printers, or Hewlett Packard DeskJet 550C, 560C, 660C, 693C, 694C, or 855C using the legacy printer drivers, 870CSE


  • Hewlett-Packard LaserJet 5M, Standard


  • Hewlett-Packard LaserJet 5P, using the HPPCL5MS printer driver version G.1.20


  • Hewlett-Packard LaserJet 6MP


  • Hewlett-Packard OfficeJet


  • NEC SilentWriter II model 90 PostScript printer, using the Windows 95 printer driver



CAUSE

There are three possible causes of this problem:

  • You are using a Windows 3.1 printer driver.

    -or-


  • The registry key that contains Word settings is corrupted.

    -or-


  • The printer you are using does not support printing multiple copies.



WORKAROUND

To work around this problem, use the appropriate method for your situation.

Method 1: Upgrade to a Windows 95 Printer Driver

Use either of the following methods.

Download and Install an Updated Printer Driver:

The following file is available for download from the Microsoft Software Library. Click the file name below to download the file:
Hp5xx.exe
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Upgrade to Microsoft Windows 95 Service Pack 1:

You can download the latest driver from the following Microsoft World Wide Web site:
http://support.microsoft.com/support/downloads/default.asp
Windows 95 Service Pack 1 (SP1) contains updated printer drivers for the following printers:
HP DeskJet 310
HP DeskJet 320
HP DeskJet 500C
HP DeskJet 520
HP DeskJet 540
HP DeskJet 550C
HP DeskJet 560C
HP DeskJet Portable

Method 2: Clear the Background Printing Option

To clear the background printing option, follow these steps:

  1. On the Tools menu, click Options, and then click the Print tab.


  2. Click to clear the Background Printing check box.


  3. Click OK.


Method 3: Set the Printer Driver Spool Setting to "Print Direct to Printer"

To change the printer drivers spool settings, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for your particular printer driver and click Properties.


  3. Click the Details tab and then click Spool Settings.


  4. Click to select Print Directly To Printer.


  5. Click OK twice.


Method 4: Change the Graphics Mode from Vector to Raster

To change the graphics mode from vector to raster, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for your particular printer driver and click Properties.


  3. Click the Graphics tab.


  4. Under Graphics mode, select Use Raster Graphics, click Apply, and then click OK.


Method 5: Add an extra page to your document

Sometimes adding a blank page to the end of your document will allow the printing of multiple copies. To do this in Word, follow these steps:

  1. Press CTRL+END to go to the bottom of the document.


  2. On the Insert menu, click Break.


  3. Under Insert, select Page Break, and then click OK.


Method 6: Upgrade Third-Party Printer Drivers

If you are using a third party printer driver, you should contact the printer driver vendor to see if they have an updated printer driver. If they do, upgrade to that driver.

The following section of this article gives steps for workarounds for specific printer drivers.

HP DestJet 870CSE

If you are using the HP DestJet 870CSE printer driver, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for HP Deskjet 870CSE.


  3. Click the Paper tab.


  4. Click to select Ordered Printing.

    NOTE: This will allow your pages to print from back-to-front.


  5. Click OK twice.


Epson Stylus 600 Inkjet Color

If you are using the Epson Stylus 600 Inkjet Color printer driver, follow these steps:

  1. In Microsoft Word, click Options on the tools menu, and then click the Print tab.


  2. From the Default Tray list, select Auto Sheetfeeder.


  3. Click OK.


Hewlett-Packard LaserJet 5P

If you are using HPPCL5MS.DRV legacy printer driver, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for HP 5P.


  3. Click Print Quality tab.


  4. In the Graphics Mode list, select Raster.


  5. Click OK twice.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q137243 WD: Can't Print Multiple Copies from Word
Q139937 Cannot Print More Than 99 Copies with HP LaserJet Series II
Q120867 Can't Print Multiple Copies or Color to the Canon BJ-600C
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: printing including envelopes Pages

Keywords : kbenv kbfile kbprint kbdta winword word6 word7 word95
Version : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a; winnt:6.0
Platform : WINDOWS winnt
Issue type : kbbug


Last Reviewed: September 22, 1999
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