Word Cannot Open the Existing NORMAL.DOT
ID: Q58891
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The information in this article applies to:
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Microsoft Word for Windows, versions 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
SUMMARY
In Microsoft Word for Windows you may receive the error message:
Word cannot open the existing NORMAL.DOT.
-or-
Cannot open existing NORMAL.DOT.
MORE INFORMATION
The following are possible causes for this problem:
- There is not enough available memory to open the NORMAL.DOT file.
Close all applications you are not currently using. Remove any
memory-resident programs loaded.
- The file NORMAL.DOT may be corrupted. Try renaming NORMAL.DOT and
reloading Word for Windows.
- NORMAL.DOT has been saved as a document file and is no longer a
template.
- NORMAL.DOT is located on a network file server.
NOTE: Word must be closed when renaming.
For For additional information about using NORMAL.DOT on a network
server, please see the following article in the Microsoft Knowledge
Base:
Q115717 21st User Cannot Open Shared, Read-Only File on Novell 3.11
Additional query words:
1.x 2.0 winword2 word6 winword 6.0
Keywords : kbtemplate
Version : WINDOWS:1.1,1.1a,2.0,2.0a,2.0a-CD,2.0b,2.0c,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :
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