Problems Printing with TurboScript III PostScript Cartridge

ID: Q95174

The information in this article applies to:

Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SUMMARY

If you are using the TurboScript III PostScript cartridge, you will experience problems with using mixed-bin printing, printing envelopes, and using TrueType fonts when you print to the Hewlett-Packard (HP) IID or IIID with the PostScript printer driver version 3.5-3.55 and the HP IID (HP_IID522.WPD) or IIID (HP_3D522.WPD) description file.

MORE INFORMATION

HP IID POSTSCRIPT (HP_IID522.WPD)

Bin Selection

Bin-selection codes are not properly interpreted by the TurboScript III. Documents or pages formatted to print from the lower tray will always print from the upper tray.

Envelopes

Envelopes will not print from the envelope tray with the envelope feeder option turned on in the Tools Options Print dialog box in Word 2.0. In Word 6.0, this option is chosen by choosing Envelopes and Labels from the Tools menu. Choose the envelopes dialog tab, and choose options. Choose the Printing Options dialog tab. The Feed From box should not be set as Envelope (Envelope Feeder) The envelope will be pulled from the upper tray because the envelope feeder option is being improperly interpreted by the cartridge if the envelope feeder is enabled.

Fonts

TrueType fonts will not print properly in landscape orientation. The fonts will sometimes print on top of each other.

Workaround

Remove the cartridge from the HP IID and use the printer in native PCL mode.

HP IIID POSTSCRIPT (HP_3D522.WPD)

The following error message will occur when a documented is printed on this printer:

Offending Command = setduplexmode
Error = nametype : rangecheck
Stack =

The following error message will occur when an envelope is printed on this printer:

Offending Command = setduplexmode
Error = nametype : undefined
Stack =
0
2
false

These errors occur because the HP IIID .WPD file sends a duplexing command that is not properly interpreted by the TurboScript III.

Workaround

Turn off the printer, remove the TurboScript III cartridge, and use the printer in native PCL mode. You can also use the HP III PostScript printer driver, which does not send a duplexing code, and thus avoid the "Offending Error" command.

Note: Using the HP III PostScript driver will take away bin selections normal to the HP IIID because the HP III has only one paper tray.

Additional query words: 2.0 6.0 word6 winword winword2 true type

Keywords : kbprint kbenvelope
Version : WINDOWS:2.0,2.0a,2.0a-CD,2.0b,2.0c,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :