Header Does Not Print Using HPPCL5MS.DRV

• Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SYMPTOMS

In Word for Windows, some headers that print using version 31.3.89 of the Hewlett-Packard (HP) Series III printer driver (HPPCL5A.DRV) may not print at all when you use version 2.0 or 2.1 of the driver (HPPCL5MS.DRV).

This problem has been reproduced in Word for Windows when printing a header with the following formatting:

   Option                       Setting
   ------------------------------------
   Header/Footer From Edge:    .25 inch
   Font Size:                   Greater than 12 points
   Paragraph Line Spacing       Exactly 1 line 

WORKAROUND

If you change the Line Spacing setting to Auto or increase the From Edge setting, the header prints.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 2.0 word6 winword 6.0 winword2

Keywords : kbprint
Version : WINDOWS:2.0,2.0a,2.0a-CD,2.0b,2.0c,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :