First Page Does Not Print Duplexed on HP IIID or IIIsi Printer

ID: Q98276

The information in this article applies to:
  • Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SYMPTOMS

A Hewlett-Packard (HP) LaserJet Series IIID or IIIsi printer will not print the first page of a Word for Windows document duplexed if:

  • You are using the HPPCL5MS.DRV version 2.0 or 2.1 printer driver.

    -or-


  • You are using the PSCRIPT.DRV postscript printer driver, any version.

    -and-


  • Your document is formatted for mixed-tray printing.


The previous printer driver, version 31.3.89 (HPPCL5A.DRV), which is supplied with Windows version 3.1, correctly prints duplex on the first page of a mixed-tray document.

This problem occurs when you select different trays from the First Page and Other Pages lists in the Format Page Setup dialog box.

Use one of the following workarounds to print correctly in duplex mode on a the HP LaserJet Series IIID or IIIsi printer:

Workaround 1

Note: Use HPPCL5MS.DRV version 2.0 or 2.1 for this workaround.

  1. Insert a Next Page section break at the end of the second page of your document.


  2. Position the insertion point in the first section.


  3. From the Format menu, choose Page Setup and select the Paper Source option button.


  4. From both the First Page and Other Pages lists, select the same tray (the tray from which you want to print pages 1 and 2) and then choose OK.


  5. Position the insertion point in the second section.


  6. From the Format menu, choose Page Setup and select the Paper Source option button.


  7. From both the First Page and Other Pages lists, select the same tray (the tray from which you want to print the remaining pages of the document) and then choose OK.


Workaround 2

Note: Use HPPCL5MS.DRV version 2.0 or 2.1 for this workaround.

If the section break described in workaround 1 is not suitable, you can print the document as two separate print jobs, as described below:

  1. Print pages 1 and 2 as the first print job. In the Format Page Setup dialog box, select Paper Source, and select the same tray in the First Page and Other Pages lists.


  2. Print the remaining pages as the second print job. In the Format Page Setup dialog box, select Paper Source, and select the same tray in the First Page and Other Pages lists.


Workaround 3

Use the previous printer driver, version 31.3.89, to print the document. This printer driver is supplied with Windows version 3.1.

Note: In Microsoft Windows for Workgroups version 3.1, the filename of this printer driver is changed from HPPCL5A.DRV to HPPCL5MS.DRV. If you want to use version 31.3.89 of the driver with Windows for Workgroups, manually decompress the HPPCL5A.DR_ file from the Windows version 3.1 disk and then rename the file to HPPCL5MS.DRV.

Additional query words: 2.0 word6 winword 6.0 winword2 nt IIID IIISi hpiiid hpiiisi hplj

Keywords : kbprint
Version : WINDOWS:2.0,2.0a,2.0a-CD,2.0b,2.0c,6.0,6.0a,6.0c
Platform : WINDOWS
Issue type :


Last Reviewed: October 6, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.