WD97: Error Message: "Disk Is full..." or "ScanDisk Cannot Check the Drive..."

ID: Q137918

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you save a document, an error message similar to the following may occur if you run Word under Windows 95:

The disk is full or too many files are open. (C:\WINWORD\DOC1.DOC)

A similar error message may occur when Word performs an AutoSave operation:

The disk is full or too many files are open. (C:\WINWORD\~WRANNNN.ASD)

Also, when you try to run ScanDisk on Windows 95, you may receive the following error message:

ScanDisk cannot check the drive as it is not properly formatted or a utility has locked it, format the hard disk or wait for the utility to finish and re-run ScanDisk.

If you save your document as RTF, the following error message may appear:

Word is unable to write some or all of the embedded objects due to insuficient memory or disk space.

CAUSE

This problem may occur for either of the following reasons:

You are running the Bgmail.exe utility.

Bgmail.exe prevents Windows 95 tools from locking the hard disk properly. Note that Bgmail.exe is loaded from either the Winstart.bat file or the Autoexec.bat file.

-or-

The document contains corrupted or invalid links.

WORKAROUND

Method 1: If You Are Using Bgmail

If you are running the Bgmail utility, edit the Winstart.bat file or the Autoexec.bat file and place a semicolon (;) at the beginning of the Bgmail.exe line to temporarily disable it. Save and close the file and then restart Windows 95 and run ScanDisk.

Method 2: Test for Invalid Links

To update the fields in Word, follow these steps:

On the Edit menu, click Select All.

Press F9.

This will update the fields. If an error occurs at this point, one or more of the fields may be invalid. It may be possible to unlink the fields (CTRL+SHIFT+F9) and continue, or it may be necessary to delete the linked object and reinsert it.

MORE INFORMATION

Bgmail.exe is a tool installed on AT&T computers to provide access to AT&T's proprietary mail services.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For additional information on "The disk is full" error message, please see the following article in the Microsoft Knowledge Base:

Q105689 "Disk Is Full..." Saving File Under Windows for Workgroups

For additional information on the ScanDisk error message, please see the following article in the Microsoft Knowledge Base:

Q134456 ScanDisk Is Incompatible with Bgmail.exe

Additional query words:

Keywords : kb3rdparty kbenv kberrmsg kbdta kbemail word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb