Cannot Print More Than 99 Copies with HP LaserJet Series II

ID: Q139937

The information in this article applies to:
  • Microsoft Word 97 for Windows
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Windows for Workgroups version 3.11
  • Microsoft Windows versions 3.1, 3.11, 95

SYMPTOMS

Printing more than 99 copies from Word to a Hewlett-Packard (HP) LaserJet Series II printer:

  • Prints only 1 copy using Windows 95.


  • Prints only 99 copies using Microsoft Windows version 3.1 or 3.11 or Microsoft Windows for Workgroups 3.11.



CAUSE

The driver for the HP LaserJet Series II printer (HPPCL.DRV) was not corrected during the transition to Windows 95. Problems with this driver were evident using Microsoft Windows operating system 3.1 and 3.11 and Microsoft Windows for Workgroups 3.11. It is this subsequent version of The driver (HPPCL.DRV Version 3.1) that is shipped with Windows 95.


STATUS

Microsoft has confirmed this to be a problem with the Hewlett-Packard printer driver HPPCL.DRV. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


RESOLUTION

To work around this problem, limit the number of copies you print to 99 per Print command. For example, to print 100 copies, issue one Print command for 99 copies and a second Print command for 1 copy.


MORE INFORMATION

The HPPCL.DRV driver is used for the following printers:

HP LaserJet
HP LaserJet Plus
HP LaserJet 2000
HP LaserJet 500+
HP LaserJet IID
HP LaserJet Series II
In Windows 95, check which version of the printer driver you are using by doing the following:
  1. Click the Windows Start button, point to Settings, and then click Printers.


  2. Using the right mouse button, click the HP LaserJet Series II printer (or other printer listed above).


  3. On the menu that appears, click Properties.


  4. Click the Paper tab.


  5. Click the About button.


For more information on troubleshooting printing problems, please see the following article in the Microsoft Knowledge Base:
Q128345 Troubleshooting Printing Problems in Windows 95
For a list of printers that emulate the Hewlett-Packard LaserJet printers, and therefore may be using the HPPCL.DRV printer driver, please see the following article in the Microsoft Knowledge Base:
Q81626 Complete Removal of a Windows Printer Driver
The LaserJet series printers discussed here are manufactured by Hewlett- Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00a 6.00c word95 Plus 2000 500+ IID word97

Keywords : kbprint
Version : WINDOWS:3.1,3.11,6.0,6.0a,6.0c,7.0,7.0a,95,97
Platform : WINDOWS
Issue type :


Last Reviewed: November 24, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.