WD97: "Invalid Page Fault" During Mail Merge

ID: Q141077

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you create a mail merge, you may receive one of the following error messages after you click the Create button and select an option, after you click Active Window or New Main Document, or after you click the Get Data button:

This program has performed an illegal operation and will be shut down.

-or-

(After you click the Details button)

Winword has caused an invalid page fault in module <unknown> at 0000:815xxxxx"

-or-

Winword has caused an invalid page fault in module ODBC32.DLL

-or-

Invalid Page Fault error in module Winword.exe.

-or-

A Fatal Exception error has occurred.

CAUSE

This problem occurs because the Odbc32.dll file, located in the Windows\System folder, has been corrupted.

RESOLUTION

To resolve this problem, use the appropriate method described below.

Method 1: Rename the Current Odbc32.dll File and Reinstall Office

Use Windows Explorer to locate the Odbc32.dll file in the Windows\System folder.

Select the Odbc32.dll file. Press F2, and type a new name for the file, such as "Odbc32.old" (without the quotation marks). Click Yes when asked if you want to change the file name's extension.

Click the Start button, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs.

On the Install/Uninstall tab, click Microsoft Office 97. Click the Add/Remove button.

Click the Reinstall button.

Method 2: Copy the Odbc32.dll File from the Office Compact Disc

If you have Microsoft Office on compact disc, copy the Odbc32.dll file from the OS\System folder on the compact disc to the Windows\System folder on your local hard drive.

Method 3: Rename the Current Odbc32.dll File and Reinstall the ODBC Appnote

ODBC may have been installed to a stand-alone version of Word using the Odbc32.dll file that ships with "WX1220: ODBC 32-Bit Drivers Appnote." Rename the current Odbc32.dll file and reinstall the Odbc32.dll file from "WX1220: ODBC 32-Bit Drivers Appnote w/Desktop Drivers Ver. 3.4."

For additional information, please see the following article here in the Microsoft Knowledge Base:

Q139487 ODBC 32-Bit Drivers Appnote w/Desktop Drivers Ver. 3.4

MORE INFORMATION

You cannot correct this error by deleting the Office folder and reinstalling Office because the problem file is in a different folder. You must rename the Odbc32.dll file (located in the Windows\System folder) manually, and then reinstall Office to correct this error.

Additional query words: print merge mmh merging access operation active window new document mailmerge mm IPF word7 word95

Keywords : word97 kbmerge
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb