WD97: Merge to Fax Not Available

ID: Q142088

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

Electronic Fax is not available as a merge option.

CAUSE

This problem can occur because of either of the following reasons:

The fax software is not set up properly.

-or-

The fax software is not MAPI compliant.

RESOLUTION

Method 1: Add entry to Msmail.ini

If your fax software is MAPI compliant, and you suspect the fax software is not set up properly, use a text editor such as Notepad to modify the [EFAX Transport] section of the Msmail.ini file to include the following statement:

LocalFax=1

If LocalFax is not set to 1, Word will not present Fax as a merge destination.

Method 2: Contact your fax vendor

If your fax software is not MAPI compliant, contact your electronic fax vendor.

MORE INFORMATION

For information on electronic mail support in Microsoft Word, please see the following article in the Microsoft Knowledge Base.

Q109833 How to Switch from MAPI to VIM Electronic Mail Support

Additional query words: winword 8.0 word8 word97 fax efax electronic mail merge print merging faxing mailmerge present option

Keywords : kbualink97 kbusage word97 kbmerge mmhelp998
Version : WINDOWS:97
Platform : WINDOWS
Issue type :