WD97: Unexpected Memory Problems with Word 97 and Outlook 97

• Microsoft Word 97 for Windows
• Microsoft Outlook 97

SYMPTOMS

When you use Microsoft Word 97 and Outlook 97 for Windows, you may receive one or more of the following error messages or behaviors.

In Word

Can't find Winword, using Outlook editor instead.

-or-

There is insufficient memory or disk space. Word cannot display the requested font.

-or-

This program has caused an illegal operation and will be shut down.

-or-

Your computer beeps or does not respond, or you receive an unexpected error in Microsoft Word 97.

In Outlook

This program has caused an illegal operation and will be shut down.

-or-

The message "Please wait while Microsoft Outlook exits" is not displayed when you quit Microsoft Outlook.

CAUSE

This behavior occurs because Word 97 or Outlook 97 processes remain in memory after you quit the programs. The server objects of the programs may not be closed when you quit the programs.

WORKAROUND

To determine whether a program is still in memory, press CTRL+ALT+DELETE to view the Close Program dialog box. If Word or Outlook is listed, the program is still active in memory.

To quit the program remaining in memory, in the Close Program dialog box, click the program, and then click End Task. You may have to perform this step more than once to close both Word 97 and Outlook 97.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 8.0 word8 word97 outlook97 ol97 ipf gpf

Keywords : kberrmsg kbualink97 kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug