WD97: Not Enough Memory with Effect Preview in Photo Editor

• Microsoft Word 97 for Windows
• Photo Editor 97

SYMPTOMS

In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:

Not enough memory for effect preview

General Protection Fault

Access Violation

Divide by Zero

CAUSE

This error may occur when both of the following conditions are true:

• You chose one of the following special effects from the Effects menu:

  Chalk and Charcoal
  Emboss
  Graphic Pen
  Notepaper
  Watercolor
  Stained Glass
  Stamp
  Texturizer




• You are using any of the following video cards:

  Matrox
  Video 9

RESOLUTION

To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: blank Imager

Keywords : kbgraphic kbhw kbinterop kbdta word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug