WD97: Protected Document Stuck in Normal View After You Edit It

ID: Q165773

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

Your document will be forced into normal view from page layout view when all of the following are true:

You protect your document for tracked changes.

-and-

You immediately insert at least two drawing objects.

-and-

You click the Undo button until it is unavailable.

-and-

You click the Redo button.

When you do this, you cannot change the view of the document and it remains in normal view. If you click either the Undo button or the Redo button, the following error message appears:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, the following error message appears:

WINWORD has caused an invalid page fault in module MSO97.dll at <address>."

WORKAROUND

After you protect your document for tracked changes, type at least one character of text or press ENTER before you insert a drawing object.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem has been corrected in Word 2000.

Additional query words: protect mso97 invalid page fault re-do

Keywords : kbusage winword word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug