WV: Outlook/WordMail Tries to Use Word Viewer as Editor
ID: Q166050
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The information in this article applies to:
-
Microsoft Word Viewer 97-2000
SYMPTOMS
When you run Outlook, the following message appears:
Starting Word as your e-mail editor.
Then Outlook may appear to stop responding (hang). Finally, the following
error message is displayed:
This form requires Word as your e-mail editor, but Word is either busy
or cannot be found.
Outlook then uses the default Outlook e-mail editor.
CAUSE
This problem occurs because Outlook is attempting to use Word Viewer as
your e-mail editor.
Outlook tries to use Word Viewer 97-2000 rather than Microsoft Word as your e-mail editor when the following conditions are true:
- You have installed Microsoft Word and Microsoft Word Viewer 97-2000 on the
same computer.
-and-
- You have Word Viewer set as the default program for opening .doc files.
-and-
- You have WordMail turned on.
RESOLUTION
Remove Microsoft Word Viewer 97-2000, reinstall it, and choose not to open
documents with Viewer.
To remove Microsoft Word Viewer 97-2000:
- On the Windows taskbar, click Start, point to Settings, and click
Control Panel.
- Double-click Add/Remove Programs.
- Click Microsoft Word Viewer 97-2000 and click the Add/Remove button.
- After Setup starts, click Uninstall.
Setup uninstalls Word Viewer and prompts you to restart Windows.
Now you can run Setup for Word Viewer from where you originally ran it by
running the Viewer.exe file. When prompted for the program you want to open
.doc files with, click Open With Word.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed
at the beginning of this article.
REFERENCES
For more information on Word Viewer 97-2000, please see the following Knowledge Base article:
Q165908 WV: How to Obtain Microsoft Word Viewers
Additional query words:
outlook ol97
Keywords : kbinterop kbdta kbviewer word97
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug