WV: IPF in Word Viewer When Document Opened on Server

ID: Q166064

The information in this article applies to:
  • Microsoft Word Viewer 97-2000

SYMPTOMS

In Microsoft Word Viewer 97-2000, if you attempt to open a document from the Open dialog box (on the File menu, click Open) by typing a UNC (Universal Naming Convention) path to a directory, you may receive an Invalid Page Fault.


CAUSE

This problem occurs when you are working on a Windows NT network share and all of the following conditions are true:

  • The server containing the document is in a different domain than the domain you are currently validated on.


  • You have been granted adequate permissions to access the document.


  • You do not have a mapped drive to the server and share containing the document.


If it was working correctly, after you typed in the UNC location to the file and attempted to open the file, Windows NT would display a dialog box asking for your domain and password. If the information you supplied was correct and if you had been given permissions to access the file, the document would open.


WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Map the Network Drive

Map a drive to the server and share containing the document, and then open the document using the drive letter (rather than the UNC path).

Method 2: Copy and Paste to Network Drive

  1. Connect to the server and share from Windows Explorer and copy the document.


  2. Connect to a server and share in a domain that you are currently validated on, and paste the document there.


You should be able to open the document using a UNC path to the server and share on which you are validated.

Method 3: Copy and Paste to Local Drive

  1. Connect to the server and share from Windows Explorer and copy the document.


  2. Paste the document to your local hard disk and open it from there.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


REFERENCES

For more information about Word Viewer 97-2000, please see the following Knowledge Base article:

Q165908 WV: How to Obtain Microsoft Word Viewers

Additional query words: IPF

Keywords : kbnetwork kbusage kbdta kbviewer word97
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: July 29, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.