WD97: Unable to Fax When You Start Word the First Time

• Microsoft Word 97 for Windows
• Microsoft Outlook 97

SYMPTOMS

If you have Outlook 97 and Word 97 installed on your computer and you try to fax to an Outlook Contact without starting Word 97 at least once, Word appears to stop responding (hang) during the faxing process.

CAUSE

The first time you start Word (or any Office 97 program), you are prompted for the user name and initials. If Word is started for the first time from a fax request, the dialog box requesting user information is displayed. However, Word does not have the focus, so Word appears to hang (in actuality, Word is waiting for the user information).

RESOLUTION

To resolve this problem, switch to Word 97, type the user information, and click OK in the dialog box. The fax will continue to be sent.

Future faxing will not have this problem, because Word only needs the user information to be entered the first time it is started.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more information about faxing, click the Office Assistant, type "faxing," click Search, and then click "Create and send a fax with the fax wizard."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

Q120802 Office: How to Add/Remove a Single Office Program or Component

Q137161 Isolating Fax Problems in Word

Q162197 Article List: Microsoft Word 97 Printing, Faxing, and Mail Merge

Additional query words: ol97

Keywords : kbinterop
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug