WD97: Can't Fax When Recipient Name Is Blank

ID: Q166950

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

If you use the Word 97 Fax wizard to create a fax, and you enter a fax number but not a fax recipient name, you will receive the following error message when you try to send the fax:

The wizard could not fax the document, object has been deleted.

CAUSE

The Fax wizard is unable to handle a fax with a blank recipient name.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1) or download the updated Fax wizard from the Microsoft Web site.

The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:

wdtlupd.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

To work around this problem, do one of the following:

Either enter a fax recipient name or type a space in place of the fax recipient name.

-or-

Print to Microsoft Fax by changing the printer to Microsoft Fax and printing the document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

Note that the Fax wizard is not available in all versions of SR-1. To obtain the updated Fax wizard template only, you can download it from the Microsoft Technical Support Web site. For additional information, please see the following article in the Microsoft Knowledge Base:

Q172492 WD: Templates and Wizards Not in Version of SR-1 on the Web

MORE INFORMATION

You will also have the problem if you use the fax wizard to create a fax (without a fax recipient name) and then add a fax recipient name to the fax cover sheet. In order to avoid the problem, add the fax recipient name from within the fax wizard.

REFERENCES

For more information about faxing, click the Office Assistant, type "faxing," click Search, and then click "Create and send a fax with the fax wizard."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

Q120802 Office: How to Add/Remove a Single Office Program or Component

For more information on troubleshooting faxing problems, please see the following articles in the Microsoft Knowledge Base:

Q137161 Isolating Fax Problems in Word

Q162197 Article List: Microsoft Word 97 Printing, Faxing, and Mail Merge

Additional query words: SR1 release1 8.0 8.00

Keywords : kbprint kbusage
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug