WD97: Invalid Page Fault on NT 4.0 After Opening More Than 2000

ID: Q167149

The information in this article applies to:

Microsoft Word 97 for Windows
on the following platforms: NT

SYMPTOMS

When you open and close documents without quitting Word or shutting down your computer, you may receive the following error when the total number of documents opened and closed reaches than approximately 2000 documents:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you will receive the following error message:

WINWORD caused an invalid page fault in module WINWORD.exe at <address>.

WORKAROUND

To prevent this error from occurring, close Word every so often.

If you are using the Batch Conversion macro that ships with Word 97, it is recommended that you convert your documents in batches of 500 files or fewer, and close and restart Word prior to continuing the conversion process.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: ipf gpf

Keywords : kberrmsg kbusage word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug