WD97: LineDraw and Extended Characters May Map Incorrectly

• Microsoft Word 97 for Windows

SYMPTOMS

If a document goes through a specific sequence of conversions, extended characters and LineDraw characters may be converted to incorrect extended characters or square boxes.

CAUSE

This problem only occurs under the following specific conditions:

Condition 1:

1. Create a document in Microsoft Word for Macintosh version 5.x.



2. Open the document in Microsoft Word 7.0 for Windows.



3. Add smart quotes, em dashes, or LineDraw characters.



4. Save the document in Microsoft Word 7.0 for Windows.



5. Open the document in Microsoft Word 97 for Windows.

Condition 2:

1. Create a document in Microsoft Word for Windows 6.0 or 7.0 configured to use an international code page.



2. Open the document in Microsoft Word 7.0 for Windows configured to use a U.S. code page.



3. Add smart quotes, em dashes, or LineDraw characters.



4. Save the document in Microsoft Word 7.0 for Windows.



5. Open the document in Microsoft Word 97 for Windows configured to use a U.S. code page.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use one of the following methods.

Method 1: Search and Replace

1. Select one of the incorrect characters.



2. On the Edit menu click Copy.



3. On the Edit menu click Replace.



4. Position the insertion point in the Find What box.



5. Press CTRL + V to paste the character into the box.
   
   It may appear as a square box.



6. In the Replace With box, type the correct character.



7. Click Replace All to replace all instances of the incorrect characters.



8. Repeat these steps for all of the incorrect characters in the document.

Method 2: Save as RTF in the Earlier Version of Word

1. On the File menu, click Save As.



2. Change the Save As Type to Rich Text Format (*.RTF).



3. Give the document a new name with an .rtf extension.



4. Save and close the document.



5. Open the document in Microsoft Word 97 for Windows.
   
   The characters should display and print correctly in Microsoft Word 97.



6. Save the document in Word format. On the File menu, click Save As.



7. In the Save As Type box, click "Word Document (*.doc)."



8. Give the document a new name with a .doc extension.



9. Save and close the document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For more information about conversion of the LineDraw font, please see the following article in the Microsoft Knowledge Base:

Q163059 WD97: Some Fonts Are Not Available in Word

Q163813 WD97: Boxes in Central European, Russian, or Greek Document

Q159471 WD97: How to Install the Far East Support Files

Q159418 WD97: Some Printers Won't Print Unicode Characters

Q163393 "Cant Save File" After Changing Regional/Keyboard Setting

Q150620 Error Message Changing the Default Language

Q134599 Cannot Access Shared Folder with Extended Characters in Name

Q136510 Unexpected Behavior with ALT+<num> Key Combinations in Notepad

Q131702 Cannot Delete Files or Folders with Extended Characters

Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: SR1 release1 codepage 8.0 8.00

Keywords : kbconversion word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug