WD97: Outlook Address Book Not Available in Mail Merge Helper

ID: Q168236

The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

When you click Get Data in the Mail Merge Helper, you may experience either of the following symptoms:

  • The Use Address Book option may be unavailable.

    -or-


  • When you click Use Address Book, Outlook Address Book may be unavailable.



CAUSE

The Address Book converter and tools are not installed. The converter and tools are required if you want to be able to read the Microsoft Outlook Address Book.

NOTE: The Address Book converter and tools are installed by default when you run a Typical Setup.


WORKAROUND

To resolve this problem, use the appropriate method for your situation:

Method 1: Run the Microsoft Office 97 Setup program

NOTE: Use this procedure only if you have either Microsoft Office 97 Standard Edition or Microsoft Office 97 Professional Edition. If you have Word 97 as a stand-alone version, Microsoft Office 97 Small Business Edition or Microsoft Home Essentials 98, you will need to use Method 2.

  1. In the "Microsoft Office 97 Setup" dialog box, click Add/Remove.


  2. Click Microsoft Word. (Do not clear the check mark from the Microsoft Word check box.)


  3. Click Change Option.


  4. Click to select the Address Book check box.


  5. Click OK and then continue through the Office 97 Setup program dialog boxes until Setup is complete.


Method 2: Run the Word 97 Setup Program

NOTE: Use this procedure only when you have the Microsoft Word 97 stand-alone version, Microsoft Office 97 Small Business Edition or Microsoft Home Essentials 98.

  1. In the Word 97 Setup dialog box, click Add/Remove.


  2. Click Office Tools. (Do not clear the check mark from the Office Tools check box.)


  3. Click to select the Address Book check box.


  4. Click OK and then continue through the Word 97 Setup program dialog boxes until setup is complete.


NOTE: These methods will not work if the Outlook Address is not installed correctly prior to trying to use it with Microsoft Word. For more information about the Outlook Address Book see the following articles in the Microsoft Knowledge Base:
Q155942 WD97: Unable to Attach Outlook Address Book for Mail Merge

Q161349 OL97: Contact Information Does Not Appear in Address Book

Q170538 OL97: How to Mail Merge from Outlook Contacts to Word 97

Q160521 OL97: Categories Unavailable in Mail Merge to Word


MORE INFORMATION

For more information about what is installed when you run a Typical setup, click the Office Assistant, type "What is installed in a typical setup?," click Search, and then click to view "What's installed with Word 97."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: offwinsetup 8.0 install conv convert converter sbe

Keywords : kbsetup kbusage winword word97 mmhelp998
Version : WINDOWS:97
Platform : WINDOWS
Issue type :


Last Reviewed: August 16, 1999
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