WV: IPF Opening RTF File with Background Texture in Viewer

ID: Q168325

The information in this article applies to:

Microsoft Word Viewer 97-2000

SYMPTOMS

If you save a Word 97 document containing a background texture as "Rich Text Format (*.rtf)" or "Word 6.0/95 (*.doc)" and then open the file in Microsoft Word Viewer 97-2000, the following error message may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive the following message:

WORDVIEW caused an invalid page fault in module WORDVIEW.EXE at <address>.

WORKAROUND

You may be able to work around the problem by opening and saving the Rich Text Format or Word 6.0/95 document in Microsoft WordPad before opening it in Word Viewer 97-2000.

To save the document in WordPad:

Open the Rich Text Format or Word 6.0/95 document in WordPad.

On the File menu, click Save As.

In the Save As Type list, click "Rich Text Format (RTF)" or "Word for Windows 6.0," and then click Save.

NOTE: This procedure may remove the background texture formatting.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

You can open Word 97 documents containing background textures in Word Viewer 97-2000 if you save the Word 97 document in the Word 97 native format.

REFERENCES

For more information about Word Viewer 97-2000, please see the following Knowledge Base article:

Q165908 WV: How to Obtain Microsoft Word Viewers

Additional query words: word97 gpf general protection fault

Keywords : kbinterop kbdta
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug