WD95: Large Envelopes Print in Portrait to HP 5si MX, 5n on NT 4

ID: Q169258

The information in this article applies to:

Microsoft Word for Windows 95, versions 7.0, 7.0a
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n printer from Word 7.0 running on Windows NT 4.0, your text may be printed in portrait rather than landscape orientation.

CAUSE

This problem occurs when you print a custom envelope with a height greater than 4.25 inches.

WORKAROUND

If you have an HP 5n printer, downloading and installing the updated HP 5n NT printer driver (version 3.71) corrects the problem.

NOTE: If you have an HP 5si MX printer, this does not correct the problem.

For more information, please see the Hewlett Packard World Wide Web site:

http://www.hp.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem does not occur when using Word 7.0 on Microsoft Windows 95.

The third-party products discussed here are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 8.00 8.0 HP huge oversized card letter

Keywords : kb3rdparty kbprint kbenvelope
Version : WINDOWS:7.0,7.0a; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbbug