WD97: WordMail Errors After Remove All of Project 4.1a

• Microsoft Word 97 for Windows
• Microsoft Project for Windows 95, version 4.1a
• Microsoft Exchange, version 4.0
• Microsoft Outlook 97

SYMPTOMS

If you perform a Remove All in Microsoft Project 4.1a Setup, you may receive the following error messages when you try to open a mail message with Microsoft Word set as your e-mail editor:

In Microsoft Outlook

This form requires Word as your e-mail editor, but Word is either busy or cannot be found. The form will be opened in the Outlook editor instead.

In Microsoft Exchange

The command you specified could not be carried out. MAPI Error.

CAUSE

The Microsoft Project 4.1a Setup program removes some registry entries that are needed for WordMail.

WORKAROUND

Re-install Microsoft Word 97 for Windows.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Project for Windows 95, version 4.1a.

REFERENCES

For more information, please see the following article in the Microsoft Knowledge Base:

Q162970 Installing Project 4.x Breaks Office 97 Spell Check

Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: 8.0

Keywords : kbinterop kbusage winword word97
Version : WINDOWS:4.1a,97; :4.0
Platform : WINDOWS
Issue type : kbbug