WD97: Error Installing Updated Word 6.0/95 Export Converter

ID: Q170354

The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

When you install the updated Microsoft Word 6.0/95 export converter for Word 97, you may receive the following error message:

You must have a local ProgramFiles\CommonFiles folder to install this software


CAUSE

This error message is displayed if the following key is missing from the registry 


     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools Location
     TextConv  = <full path to text converters>
where <full path to text converters> is the location on your computer where text converters are stored (the default location for text converters is C:\Program Files\Common Files\Microsoft Shared\Textconv).

The Setup program for the updated Word 6.0/95 export converter, which allows you to save in native Word 6.0/95 (binary) format, looks for this registry key. If this key doesn't exist, the Setup program fails.

This key may be missing if you have never installed an Office 97 text converter. For example, the key will be missing if you install Microsoft Word 97 or Microsoft Office 97, choose the Custom option in Setup, and clear all of the options to install text converters.


WORKAROUND

To install the converter correctly, install a shared text converter before you run the Word 6.0/95 export converter Setup program. To do this, use these steps:

  1. Quit all Word and Office programs (including WordMail).


  2. Click the Windows Start button, point to Settings, and click Control Panel.


  3. Double-click Add/Remove Programs, and click the Install/Uninstall tab.


  4. In the list of installed programs, select either Microsoft Word or Microsoft Office. Click Add/Remove.

    Setup will be started in maintenance mode.


  5. In the Setup box, click Add/Remove.


  6. Click Converters And Filters, and click Change Option.


  7. Click Text Converters, and click Change Option.


  8. Click to select (put a check mark next to) the Recover Text converter (or some other shared converter).


  9. To install the converter you selected, click OK twice, and click Continue.


When Setup has completed running, run the Setup program for the updated Word 6.0/95 export converter. You should now be able to install the converter without error.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Word 97 SR-1 and Microsoft Office SR-1.


MORE INFORMATION

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1
For more information about the Word 6.0/95 export converter, please see the following article in the Microsoft Knowledge Base:
Q143480 WD97: Updated Word 6.0/95 Export Converter Available
Note that if you view Q143480 on the World Wide Web, you can click a link in the article to download the converter. You can also obtain the updated converter by connecting to
http://www.microsoft.com/word/
and choosing

Word Binary Converter for Microsoft Word 97 Now Available

Additional query words: kbofficeupdate

Keywords : kbconversion word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: August 24, 1999
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