WD97: Word Hangs If Assistant Options Change When Editing Object

ID: Q173460

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you open and close either the Microsoft Office Assistant options or the Choose Assistant dialog boxes while saving an object, the Office Assistant disappears and Microsoft Word stops responding.

This problem may occur when you edit and then close any of the following objects:

Bitmap Image
Media Clip
Microsoft Equation
Microsoft Graph 97 Chart
Microsoft Excel Worksheet
Microsoft Excel Chart
PowerPoint Presentation
Microsoft Map
Paintbrush Picture
Video Clip
WordPad Document

NOTE: To insert these objects, use the Object command on the Insert menu.

RESOLUTION

To work around this problem, press ESC to continue working on the document.

If you want to change the options of the Office Assistant, first save the document and then proceed with the changes to the Office Assistant.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem has been corrected in Word 2000.

MORE INFORMATION

For additional information about how to change the Office Assistant, please see the following article in the Microsoft Knowledge Base:

Q162763 How to Modify or Remove Microsoft Office Assistant Help

Additional query words: 8.0 8.00

Keywords : word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug