WD97: ODMA Save As Command Does Not Close the Previous Document

ID: Q174304

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

If you are using a document management system (DMS) with Word 97, after you use Save As to save a Word document with a different file name, you may receive one of the following problems:

Case 1: Opening a Document

When you attempt to open a document, you may receive the following error message:

<original.doc> is being used by another user.

Do you want to make a copy?

NOTE: <Original.doc> is the name of the file you are trying to open. This error message will be displayed if, before you attempt to open the file, another user has opened <original.doc> and has used the Save As command to save a copy of it. The error message is displayed even if the other user no longer has <original.doc> open.

You may experience data loss in the original document.

Case 2: If You Are Using GroupWise

When you click Exit on the File menu with a GroupWise document open, you may receive the following error message in Word:

GroupWise error 8201 - cannot return document to library

CAUSE

This problem occurs because Microsoft Word may not correctly close the original document when you use the Save As command to save the document with another file name.

During the Save As process, Word looks for a drawing object in the document. If the document lacks a drawing object, the document is not closed correctly.

NOTE: Once you quit Microsoft Word or close the newly created document (the document you created using the Save As command with <original.doc>), the original document is closed correctly.

RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

MORE INFORMATION

If you previously installed a macro to work around the problem or if you installed the Saveas.dot template provided by Microsoft Technical Support, you may want to remove the macros.

NOTE: If your version of Word was installed with the Run From Network Server option, contact your network administrator to complete these steps.

To remove the macros, follow these steps:

Open the Normal.dot file.

By default, this file located in the C:\Program Files\Microsoft Office\Templates folder.

On the Tools menu, point to Macro, and click Macros.

Select the Document_open macro, and then click Delete.

Close Word. If prompted, save the changes to Normal.dot. If you are unable to save the changes to Normal.dot, contact your network administrator.

Additional query words: saveas saveas.dot pcdocs PC DOCS ODMA DMS Missing edits changes lost corrupt damaged lose novell

Keywords : kb3rdparty kbinterop word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug