WD97: Cannot Check for AutoUpdate After Installing IE 4.0

• Microsoft Word 97 for Windows
• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you attempt to check for an AutoUpdate from Word, you may receive the following error message:

AutoUpdate could not download a newer version. Word could not connect to the Internet, or the Internet connection returned an error. To retry the update, click AutoUpdate on the Tools menu.

WORKAROUND

You can use your Web browser to connect to the Web Documents Toolkit for Word Web page, and manually check if the latest version is available. To do this, follow these steps:

1. Connect to the following Microsoft World Wide Web site:




http://officeupdate.microsoft.com/updates/updword.htm

2. Click the Web Documents Toolkit for Word item.



3. Follow the directions for downloading the Wd97au.exe file.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q163299 WD97: Web Page Authoring Tools AutoUpdate

Q172502 WD97: Troubleshooting Setup for the Web AutoUpdate Feature

Q172747 WD97: What's New in the Web Page Authoring Tools Update

Additional query words: internet explorer 4.0 ie4 ie40 ie4.0

Keywords : kbdta winword word97 kbwdinternet
Version : WINDOWS:4.0,97
Platform : WINDOWS
Issue type : kbbug