WD97: Error Message: "Word Cannot Find or Run the Application" with EZ-Photo Installed

• Microsoft Word 97 for Windows
• Microsoft Outlook 98

SYMPTOMS

One or more of the following symptoms may occur when you have EZ-Photo installed with Microsoft Word:

• Duplicate EZ-Photo toolbar buttons are added to Microsoft Word.
  
  -or-



• When you click any of the EZ-Photo toolbar buttons that are installed by EZ-Photo, one of the following error messages may appear:




Microsoft Word Err=1220, "Word cannot find or run the application."

-or-

The macro cannot be found or has been disabled because of your Macro security settings.

-or-


• When you attempt to quit Word, you may receive a prompt asking you to save a file called EZPHOTO.

CAUSE

The Word add-ins installed by EZ-Photo version 2.7 (and possibly earlier versions of EZ-Photo) were designed to work with Microsoft Word for Windows 95 and earlier.

WORKAROUND

To work around this problem, rename the Ezpwll32.dll file that is installed by EZ-Photo, and rename the global template (Normal.dot). To do this, follow these steps:

NOTE: Renaming the Ezpwll32.dll and the Normal.dot files removes all functionality of EZ-Photo with Microsoft Word. However, the default functionality of EZ-Photo as an application is not affected.

1. Quit all Windows applications.



2. Right-click the Windows Start menu, and click Explore on the shortcut menu that appears.



3. In the Windows Explorer, click Folder Options on the View menu.



4. On the View tab, click the Show all files option. If the Show all files option does not appear, follow these steps:



1. On the View tab, in the Advanced settings list, double-click Files and Folders.



2. Double-click Hidden files.



5. Click OK.



6. On the Tools menu, point to Find and click Files or Folders.



7. On the Name & Location tab, type ezpwll32.dll in the Named box.



8. Change the Look in box to the drive where Microsoft Word is installed. For example, change the Look in box to either C:\ or Local Hard Drives (C:,D:).



9. Select the Include subfolders check box.
   
   NOTE: The Include subfolders check box is selected by default.



10. Click Find Now.



11. Click the Ezpwll32.dll file that appears in the Find dialog box.



12. On the File menu, click Rename.



13. Type Ezpwll32.old and press ENTER.



14. In the Named box, type Normal.dot.
    
    Please see the NOTES that follow these steps for more information about the Normal.dot file (global template).



15. Click Find Now.
    
    NOTE: The Look in box should still display either C:\ or Local Hard Drives (C:,D:) as in step 8, and the Include subfolders check box should still be selected.



16. Click the Normal.dot file listed in the Find dialog box.



17. On the File menu, click Rename.



18. Type Normal.old and press ENTER.
    
    NOTE: Repeat steps 16-17 for each Normal.dot file listed in the Find dialog box.



19. On the File menu, click Close to close the Find dialog box.

1. Start and then quit Microsoft Word. This allows Word to rebuild a new Normal.dot (global template) file.



2. Start Word again.



3. On the Tools menu, click Templates and Add-Ins.



4. In the Templates and Add-ins dialog box, click Organizer.



5. In the Organizer dialog box, click the tab that you want to regain lost functionality.
   
   For example, if you want to regain your lost styles, click the Styles tab.



6. There are two sides to the Organizer dialog box. One side shows your Normal.dot file in the Styles available in box. The other side shows the document you currently have open in Word [for example: "Document1 (Document)"] in the other Styles available in box.
   
   To open your renamed Normal.dot file (renamed Normal.old in step 18), follow these steps:



1. On the side that shows "Document1 (Document)" in the Styles available in box, click Close File. The Close File button changes to an Open File button.
   
   NOTE: Do not click Close File on the Normal.dot (global template) side of the Organizer dialog box.



2. Click Open File.



3. In the Open dialog box, click your renamed Normal template file. For example, click Normal.old.



4. Click Open.



7. Click the items you want to copy from your renamed template to your new Normal.dot template, and then click Copy.
   
   NOTE: To select a range of items, hold down SHIFT and click the first and last items in the range. To select nonadjacent items, hold down CTRL as you click each item.



8. Repeat steps 5-7 for any other items you want to add back to your new Normal.dot template.
   
   NOTE: If you copy toolbars that you assigned custom macros to, you must also copy the macros.
   
   WARNING: Do not copy any macros whose functionality and purpose are unknown to you.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For more information about EZ-Photo and this problem, please contact Adobe Systems Incorporated.

For information about how to contact Adobe, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: ezphoto drop copy drag-and-drop OL98 Outlook ez-photo ez photo easy easyphoto e-z-photo e-z eazyphoto eazy

Keywords : kb3rdparty word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb