WD97: Envelope Prints Blank After Upgrading to SR-1

• Microsoft Word 97 for Windows, version Service Release 1 (SR-1)

SYMPTOMS

When you print an envelope to a Hewlett-Packard (HP) DeskJet, series 870 CSE or 970 CXI, using Microsoft Word 97 for Windows, Service Release 1 (SR- 1), the first envelope printed is blank. Subsequent envelopes are printed as expected.

CAUSE

There is a problem with the Clockwise Rotation Printing option in Word.

WORKAROUND

To print the first envelope correctly, turn on Clockwise Rotation. To do this, follow these steps:

1. On the Tools menu, click Envelopes And Labels, and click the Envelopes tab.



2. Click Options, and then click the Printing Options tab.



3. Click to select the Clockwise Rotation check box.



4. Click OK.



5. When placing the envelope into the printer, turn the envelope so that the flap is on the left side.



6. Click Print.

STATUS

Microsoft has confirmed this to be a problem in Word 97 for Windows, (SR-1).

MORE INFORMATION

For additional information about printing to a Hewlett-Packard printer, please see the following articles in the Microsoft Knowledge Base:

Q155959 WD97: Envelope Feed Method Displayed Incorrectly (HP DeskJet)

Q145261 WD: Can't Print Multiple Copies from Word

Additional query words:

Keywords : kbprint kbenvelope word97
Version : :Service Release 1 (SR-1)
Platform :
Issue type : kbbug