WD97: Selecting Button on an Inactive Dialog Box Causes IPF

ID: Q185681

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you have the Format list in the Modify Style dialog box open (on the Format menu, click Style, and then click Modify), and you click the Organizer, Apply, or Cancel button on the inactive Style dialog box, Word quits without giving you the choice of saving your work.

In Windows 95 and Windows 98, the following error message appears:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details, Word displays the following message:

WINWORD caused an invalid page fault in module MSO97.DLL at <address>.

In Windows NT 4.0, the following error message appears:

An application error has occurred and an application error log is being generated.

Winword.exe

Exception: access violation (0xc0000005), Address: <address>

WORKAROUND

When you have the Format list box open, make sure that you select an item in the Modify Style dialog box rather than in the Style dialog box.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
This problem has been corrected in Word 2000.

Additional query words:

Keywords : kbdta word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug