WD97: Word Stops Responding (Hangs) When You Click AutoText

ID: Q187998

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you click AutoText (on either the AutoText toolbar or on the Insert menu) after you have entered an AutoText entry into your document by double-clicking the entry, you will receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click the Details button, you will receive the following error message

WINWORD caused an invalid page fault in module MSO97.DLL at <address>

where <address> is the address in memory where the error occurred. When you click Close, Word will be closed and your Work will not be saved.

NOTE: You may have to enter several AutoText entries by double-clicking them before you get the error message.

CAUSE

This problem occurs if you are running Microsoft Word 97 on Windows 98.

RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

To temporarily work around this problem, click the Insert button to insert the AutoText entry into your document. To do this, follow these steps:

On the Insert menu, point to AutoText, and click AutoText.

Select the AutoText entry that you want.

Click Insert.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This occurs on Windows 98 using either Word 97 or Word 97, Service Release 1 (SR-1). It does not occur on Windows NT.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

MORE INFORMATION

For additional information about AutoText, please see the following articles in the Microsoft Knowledge Base:

Q157843 WD97: Adding AutoText to the AutoText Menu

Q159941 WD97: General Information about "Auto" Features in Word 97

Additional query words: auto text automatic glossary IPF

Keywords : kbdta kbautotext word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug