WD97: Send To Mail Recipient Problem with Outlook Express and Windows 95

• Microsoft Word 97 for Windows
  on the following platforms: Win95
• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you click Send To on the File menu in Word, Mail Recipient may be missing even though you have Microsoft Outlook Express installed as your default e-mail program.

-or-

Cannot load Extended MAPI library mapi32.dll.

-and-

Mail is not installed on your system.

CAUSE

You may not have the Windows Messaging components installed on your system, or you do not have Outlook Express set as your default e-mail program.

RESOLUTION

To resolve this problem, use the appropriate procedure for your situation.

If Mail Recipient Is Missing When You Click Send To on the File Menu

1. Quit all Windows programs.



2. On the Start menu, point to Settings, and then click Control Panel.



3. Double-click Add/Remove Programs.



4. On the Windows Setup tab, select Windows Messaging and then click Details.



5. Select Windows Messaging and then click OK.
   
   NOTE: The other two options, Internet Mail Services and Microsoft Mail Services, do not need to be selected.



6. On the Windows Setup tab, click Apply.
   
   NOTE: Windows 95 Setup will copy the required components to your computer.



7. Click OK after Windows Setup has completed to close the Add/Remove Programs Properties dialog box.



8. Close Control Panel and then restart your computer.
   
   Note: To restart your computer, click the Start button and then click Shutdown. When the Shut Down Windows dialog box appears, click to select Restart and then click OK.

If You Get Error Messages When You Click Mail Recipient

1. Quit Word.



2. Do one of the following:



• Start Microsoft Outlook Express. When you receive the following message, click Yes.

Outlook Express is not currently your default mail client. Would you like to make it your default mail client?

-or-

• In Microsoft Outlook Express, click Options on the Tools menu. On the General tab, select "Make Outlook Express my default e-mail program," and then click OK.
3. Restart Word.

MORE INFORMATION

For additional information about sending a Word document using Outlook Express, please see the following article in the Microsoft Knowledge Base:

Q178478 WD97: Can't Send Word Document with Outlook Express

Additional query words:

Keywords : kbdta word97
Version : WINDOWS:4.0,4.01,97
Platform : WINDOWS
Issue type : kbprb