WD97: No Send To Mail Recipient with Outlook Express and Windows 98

ID: Q190719

The information in this article applies to:
  • Microsoft Word 97 for Windows
    on the following platforms: Win98

SYMPTOMS

When you click Send To on the File menu in Word, Mail Recipient may be missing even though you have Microsoft Outlook Express installed as your default e-mail program.

-or-
You may receive the following error messages when you click Mail Recipient:
This program has performed an illegal operation and will be shut down. If this problem persists, contact the program vendor.
When you click Details, the following error message appears:
MAPISP32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff7b997.
NOTE: When you click Close to clear the error message, the Inbox Setup Wizard is displayed. Click Cancel to quit the Inbox Setup Wizard.

When you click Cancel from the Inbox Setup Wizard, the following message appears:
Are you sure that you want to cancel the setup of Microsoft Exchange? If you cancel now, you can configure Exchange at any time by double-clicking on the "Inbox" icon.
When you click Yes, the following message will appear:
There are no profiles. Choose the Mail and Fax icon in the Control Panel to create a new profile.
When you click OK to close this message, Word may hang (stop responding). To quit Word, press CTRL+ALT+DEL once. From the Close Program dialog box, select Microsoft Word and then click End Task. The following message should appear:
This program is not responding. It may be busy, waiting for a response from you, or it may have stopped running.
Click End Task.


CAUSE

You may not have the Windows Messaging components installed on your system or you may not have Outlook Express set as your default Simple MAPI client.


RESOLUTION

To resolve this problem, use the appropriate procedure for your situation.

If Mail Recipient Is Missing When You Click Send To on the File Menu

If Mail Recipient is missing when you click Send To on the File menu, follow these steps to install Windows Messaging:

  1. Quit all Windows applications.


  2. Install the Windows Messaging component (Wms.exe) located on your Windows 98 CD-ROM in the following folder:
    <CD Drive Letter>:\Tools\Oldwin95\Message\US\
    NOTE: Double-click the Wms.exe file to start the Windows Messaging Setup program.


  3. After Windows Messaging Setup is complete, restart Windows.


If You Get Error Messages When You Click Mail Recipient

If you receive the error messages listed in the "Symptoms" section of this article when you click Mail Recipient (on the File menu, point to Send To), follow these steps:

  1. Quit Word.


  2. Start Microsoft Outlook Express.


  3. On the Tools menu, click Options.


  4. On the General tab, click to select the "Make Outlook Express my default e-mail program" check box.


  5. Click to select the "Make Outlook Express my default Simple MAPI client" check box.

    When you click to select this option, the following message will appear:
    Enabling Outlook Express as your Simple MAPI client will allow you to send documents from other programs using the Send command on the File menu. You should do this if Outlook Express is the only mail program you use.

    Other MAPI-enabled applications such as Microsoft Exchange, Microsoft Outlook, Windows Messaging, and the Mail Merge feature in Microsoft Word will be disabled if you make Outlook Express your Simple MAPI client, but they will work again when you deselect this option.

    Are you sure you want to set Outlook Express as your Simple MAPI client?
    Click Yes.


  6. Click OK. The following message will appear:
    The Simple MAPI client has been changed. You may need to restart your computer for this change to take effect.
    Click OK.


  7. Quit Outlook Express, and then restart your computer.


When you point to Send To on the File menu in Word and then click Mail Recipient, no error messages should appear and an Outlook Express mail message should appear.


MORE INFORMATION

For more information about Windows Messaging, please see the Wms-fax.txt file located in the "<CD Drive Letter>:\Tools\Oldwin95\Message\US\" folder on your Windows 98 CD-ROM.

For additional information about sending a Word document using Outlook Express, please see the following article in the Microsoft Knowledge Base:

Q178478 WD97: Can't Send Word Document with Outlook Express

Additional query words:

Keywords : kbdta winword word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 12, 1999
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